Privacy Policy

Top Auto Logistics ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle transportation services and visit our website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

Personal Information: We collect information that identifies you as an individual, including:

• Name and contact information (address, email, phone number)
• Payment information (credit card details, billing address)
• Government-issued identification (for verification purposes)
• Signature (on transport agreements and bills of lading)

Vehicle Information: We collect details about your vehicle, including:

• Make, model, year, and VIN
• Vehicle condition and modifications
• Pickup and delivery locations
• Vehicle photographs (for condition documentation)

Usage Data: We automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device information and operating system

Communications: We collect information from your communications with us, including:

• Customer service inquiries and support tickets
• Email correspondence
• Phone call recordings (with notice)
• Chat transcripts

We use the information we collect for the following purposes:

• Service Delivery: To arrange and coordinate vehicle transportation, match you with carriers, and facilitate pickup and delivery
• Payment Processing: To process transactions and send invoices and payment confirmations
• Customer Support: To respond to your inquiries, resolve issues, and provide customer service
• Communication: To send booking confirmations, updates, and important service notifications
• Marketing: To send promotional materials, special offers, and newsletters (with your consent)
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
• Website Improvement: To analyze website usage and improve our services and user experience
• Safety and Security: To protect against fraud, unauthorized transactions, and other illegal activities

We may share your information with the following parties:

• Carriers: We share necessary information with transport carriers to facilitate vehicle pickup and delivery
• Service Providers: We work with third-party companies that provide services such as payment processing, email delivery, and customer support
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• Legal Requirements: We may disclose information when required by law, court order, or government regulation
• Safety and Protection: We may share information to protect our rights, property, or safety, or that of our customers or others

We do not sell your personal information to third parties for their marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and databases with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Physical security measures at our facilities

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.